See below a list of commonly asked questions. At any point, if you would like more information, please do not hesitate to contact us = we're here to help!

Do I need are referral to see an osteopath?

You do not need a referral to see an osteopath. We will generally work in conjunction with your GP and any other healthcare professionals.

How many treatments will I need?

Every "body" is different, and we all respond to treatment in different ways. Although you may have the same condition as someone else, there may be different factors that contribute to the condition.

That said, we would normally be expecting to see a significant improvement in approximately 3-5 sessions for acute conditions. If this is not achieved, we would want to be asking why.

Chronic conditions can often be managed through self-directed exercise programs, but may also require periodic ongoing osteopathic treatment in the clinic.

Does treatment hurt? 

Osteopathic treatment should not hurt, except under very specific conditions.

For example, if you have an acute injury, just the movement to get onto the bed may be painful. Likewise, some of the tests and examinations we do are designed to reproduce symptoms - if we can reproduce it, in a controlled way, then we know what is causing it. Similarly, there may be some discomfort when we are working on angry (i.e., reactive) tissues.

In any of these cases, please tell your osteopath where the pain is and how it feels because this will give us valuable information into what is going on.

However, pain is a warning signal to your body and we do not want to trigger protective responses, like muscles tensing. With this is mind, we want you to be as relaxed and pain-free as possible, and so we aim to work within your pain threshold. 

Are there side effects to treatment?

Osteopathy works with the body to promote its own natural healing processes. Most of the side effects of osteopathy are a result of these healing processes. Due to the movement and stretching put through the joints and muscles, some patients may experience mild soreness after treatment, a bit like having been to the gym! This should subside within a few days of treatment.

Your osteopath will discuss any specific potential side effects to techniques and approaches that are applicable to your condition. 

Do we do bulk-billing? TAC? Workcover?

Yes. Our osteopath bulk-bills patients with a valid EPC, TAC, Veteran's Affairs or Work Cover referral when seen before 4pm weekdays.

Outside these times, you will have to pay the patient fee, but you will receive the patient rebate (e.g., for EPC $52.95)..

The amount of osteopath sessions that you are eligible for under medicare depends on your referral. The maximum available is five (5) sessions per calendar year (e.g., they will reimburse you for five sessions in 2016, and another five in 2017).

Health Insurance

Most private health insurance funds provide rebates for osteopathic treatment. Your rebate is determined by the level of cover you have with your health insurance provider. You should check with your provider before commencing any treatment so as to be fully aware of rebate entitlements.

Our clinic is equipped with Hicaps facilities, allowing you to claim your private health rebate at the time of your consultation.

Payment Opions

Payment is to be made at the time of consultation. We have Eftpos & Hicaps factilities, Payment by cash or cheque is also welcome.

Cancellation or Rescheduling Policy

We need 24 hours notice if you need to change or cancel your appointment. This gives us enough time to offer your appointment to other clients.

Notification within 24 hours will incur a fee.